Last updated: 21 December 2025
Classic Photo Prints (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase from our website.
1. Who we are
Website: https://classicphotoprints.com
Trading name: Classic Photo Prints
Email: info@classicphotoprints.com
Phone: +61 479 126 002
Mailing address (Parcel Locker): Parcel Locker 10023 80205, 2-4 Duke St, Altona North VIC 3025, Australia
2. What personal information we collect
2.1 Information you provide to us
- Orders: When you place an order, we collect information such as your name, billing address, shipping address, email address, phone number, and order details.
- Account information: If you create an account, we collect your name, email address, and other information you choose to store (for example, saved addresses). Passwords are stored in an encrypted or hashed form.
- Contact and support: If you contact us, we collect the information you provide (for example, your name, email address, order number, and the content of your message).
- Track order: If you use our Track Order feature, we process the Order ID and billing email you enter to retrieve tracking and order status information.
- Reviews: If you submit a product review, we collect the information you submit (for example, review text and rating). We may also collect technical data (such as IP address and browser user agent) to help prevent spam and abuse.
2.2 Information collected automatically
- Device and usage data: We may collect information about your device and how you use our website (for example, IP address, browser type, pages viewed, and referral source).
- Cookies and similar technologies: We use cookies to enable core site functionality (such as shopping cart and login), remember preferences (such as currency and settings), and help us understand website performance.
3. How we use your personal information
- To process and fulfil orders: Produce your order, arrange shipping, provide tracking, and communicate about your purchase.
- Customer service: Respond to enquiries, handle replacement requests, and resolve delivery issues.
- Payments and fraud prevention: Process payments securely and help detect and prevent fraudulent transactions.
- Website operations: Maintain and improve our website, troubleshoot issues, and ensure site security.
- Marketing (where permitted): If you opt in, we may send marketing communications. You can unsubscribe at any time using the link in our emails.
4. Payments
Payments are processed by third-party payment providers available at checkout. We do not store full payment card details on our servers. Your payment provider may collect and process your payment information according to their own privacy policies.
5. Who we share your information with
We share personal information only as needed to operate our store and fulfil orders, including:
- Fulfilment and production partners: We share necessary details (for example, name, shipping address, and order items) so your prints can be produced and dispatched. Orders may be fulfilled from locations including the UK, USA, Netherlands, Australia, Sweden, and Canada.
- Shipping and logistics providers: We share delivery details to ship your order and provide tracking.
- Payment processors: We share information required to process payments and prevent fraud.
- Website and IT service providers: Hosting, security, performance, and email services that support our website operations.
- Legal requirements: We may disclose information where required by law or to protect our legal rights.
6. International data transfers
Because we operate online and use fulfilment and service providers in different countries, your personal information may be processed outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place when personal information is transferred internationally.
7. Data retention
We keep personal information only for as long as necessary to provide our services, fulfil orders, comply with legal obligations (such as tax and accounting), resolve disputes, and enforce our agreements.
8. Cookies
Cookies help our website function properly and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality (for example, login and shopping cart features).
9. Your rights
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, and to object to certain processing. To make a request, contact us using the details in Section 1.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is completely secure.
11. Third-party links and embedded content
Our website may include links to third-party websites or embedded content. We are not responsible for the privacy practices of those third parties. Please review their policies before providing personal information.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the “Last updated” date will be revised.
13. Contact
If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Email: info@classicphotoprints.com
Phone: +61 479 126 002
Mailing address: Parcel Locker 10023 80205, 2-4 Duke St, Altona North VIC 3025, Australia
